FAQS

No. Your money is always held with regulated product providers or platforms, never by Warwick Road Financial Services Ltd.

You may be entitled to protection from the Financial Services Compensation Scheme (FSCS), subject to eligibility rules and limits. Protection depends on the type of product and advice provided. Full details are available on request.

Yes. We provide advice on residential and buy-to-let mortgages from a broad range of lenders representative of the market. We do not advise on second charge, commercial or bridging finance, but can refer you to a specialist where needed.

We typically charge a fixed fee for mortgage advice, payable on offer. The amount depends on the type and complexity of the mortgage. We will also usually receive commission from the lender, which will be fully disclosed in your mortgage illustration.

If a lender declines your application, you will not pay us a mortgage advice fee.

Yes. We advise on life insurance, critical illness cover, income protection and private medical insurance. For most protection advice, we do not charge a fee, instead we receive commission from the insurer, which is fully disclosed before you proceed.

Yes. We may contact you periodically to check whether your protection arrangements remain suitable, especially following life events such as moving home, starting a family or changing employment.

Your first meeting is a chance to understand your goals, concerns and priorities. We’ll explain how we work, outline the services relevant to you, and confirm fees before any advice is provided.

Yes. You can cancel at any time. Fees may be payable for work already completed, and ongoing services can be stopped by providing notice. Full details are set out in our Terms of Business.

We take complaints seriously and aim to resolve issues promptly and fairly. If a matter cannot be resolved internally, you may have the right to refer it to the Financial Ombudsman Service, subject to eligibility.